Diverse Array of Call Center Solutions
FinancialGlobal provides an extensive range of multilingual call center services dedicated to delivering measurable results for your business. Our technically trained teams and agents undergo onboarding through an integrated, multi-channel platform, specializing in service and product support.
Our support process is customized to meet each company's specific needs, encompassing required activities, escalation procedures, and system-level reporting to ensure complete customer satisfaction. Additionally, we offer insights into your future business development initiatives by analyzing product-related contact patterns gathered from technical support functions.
Contact Center Services
As product and service requirements continue to diversify, the formats of contact centers are also becoming more varied. Our comprehensive contact center services encompass everything from basic reception services to advanced technical support requiring specialized knowledge. Additionally, we offer various language options and flexible operating hours to meet our clients' needs.
Multilingual Call Support Services
We support several of the world's major languages and can customize our language services to meet your specific needs. Depending on your preferences and requirements, we can provide a combination of languages and allocate the necessary seats for each language.
Affordable English Support Services
FinancialGlobal provides a wide array of English-speaking and Spanish-speaking countries, Moreover, our English and Spanish services can lead to cost reductions of as much as 70-80% compared to similar services in the United States.
Recall Support Services
In the event of a faulty product or service discovery, initiating a swift recall is essential. Responding promptly is crucial for leaving a positive impression on the end user. Leveraging our expertise in handling recalls, we can swiftly assemble a team and take the necessary actions to rectify the situation as soon as possible.
Outbound Telesales Solutions
FinancialGlobal can design, develop, and oversee customer acquisition and sales strategies aligned with your sales objectives. These solutions are specifically tailored to help you achieve and exceed your revenue targets. With the necessary skills and experience, we can manage sales centers in both inbound and outbound environments.
Non-Voice Support Services
Non-voice communication channels, such as email and chat, are becoming more prevalent than traditional telephone conversations. This trend has extended to customer support, with more end-users preferring to access support services through email and chat rather than calls. Enhancing non-voice channels can significantly improve the customer support experience for your company.
Game Chat Support Services
With the growing popularity of smartphones, there is an increasing demand for chat and email support. This trend also extends to customer and helpdesk support for smartphone applications such as games, shopping, and other lifestyle services. Our clients are increasingly leveraging live chat support to assist in these areas.
Monitoring Services
The internet has become an integral part of our daily lives, and social media networking sites (SNS) are increasingly essential in both personal and business contexts. To meet these demands, we offer web and SNS monitoring services that cover a variety of platforms, including Twitter, Facebook, Instagram, LinkedIn, live streaming applications, and any other website or client platform.
Social Media Text Monitoring Services
The dissemination of information on Social Networking Sites (SNS) is increasingly crucial for both consumers and companies. However, this trend has also given rise to the issue of flaming, where users express strong opinions online in a vulgar manner. To tackle this problem, we are at the forefront of detecting and preventing flaming or posts that could incite it, ensuring the integrity of our client's services and products.
Live Streaming App Video Monitoring Services
With new live-streaming applications being introduced daily, it is becoming increasingly essential to monitor and report any violations committed by distributors to ensure the smooth operation of the app. We provide 24/7 staffed monitoring services tailored to our customer's specific needs.